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| Frequently Asked Questions at Your lucky star casino |
1. How do I start playing the games at Your lucky star casino?
If you wish to start playing games at Your lucky star casino then you must start by downloading the free casino software. By downloading the software to your computer instead of web-based play in your browser makes the games run quickly and stably as all the casino graphics and multimedia effects are now installed on your compute. There are only small packets of information transferred between your computer and our servers.
2. How long will it take to download the Your lucky star casino software?
If you are using a 33KBS modem then the average download time for the 'SetupCasino.exe' file is 12-15 minutes, however, cable and ADSL connections take about 2 minutes. You will only need to download the software once and after the initial download and installation the program is available on your computers desktop and/or start menu.
3. What do I do after downloading the software?
After you have downloaded the relevant software you should run the program that you downloaded: SetupCasino.exe. there should then be an installation wizard to help guide you through every step of this process.
4. What are the minimum system requirements?
The minimum system requirements are:
. Windows XP/200/98/95/NT
. Pentium 100MHz
. 24MB RAM
. SVGA Monitor, 256 colors
. At least 60 MB spare hard disk space
. Internet Explorer 6
5. Is it possible to use this software with AOL?
Yes. All the software is fully compatible with AOL 3.0 or the later versions.
6. I keep receiving the message, 'Account not found.
Please verify your account information and try again'. What should I do?
One possibility is that you may be trying to access the DEMO mode casino with a REAL mode username and password. If you contact our 24/7 Customer Service Department then one of our agents will verify your account information.
7. What do I do if I can't find the install file on my desktop?
. Click 'Start' at the bottom of your screen
. Select 'Find' and then click 'Files or 'Folders'
. Type 'SetupCasino.exe' into the space provided and then select 'My Computer from the drop down menu in the 'Look In' field
. Click 'Find Now'
If the search is successful then the install file will be displayed in the search window. Double click the file to install the software. After the software has been installed then you can play the games by selecting 'Your lucky star casino' in your 'Programs' menu.
If the search window is empty then you must re-download the software.
Should you experience any more problems then contact our 24/7 Customer Service Department and our agents will walk you through the process.
8. What games does Your lucky star casino have?
Every day at Your lucky star casino we are working on new concepts and developing new online games. As a result the list is huge and always growing. Click here to see the complete list. You will be notified automatically whenever a new internet game becomes available.
9. How is the outcome of the games being generated?
Your lucky star casino uses an extremely sophisticated Random Number Generator (RNG) that creates a randomized outcome for each game. The odds for both real money and fun mode games are created with this random number generator. In all card based games such as Blackjack and Baccarat the decks of cards are shuffled before each hand is dealt.
10. How do I chat with other players?
To chat with other online players you need to click on the "Chat" button in Multi-player and Private-group table's then type whatever you want to say. To send, click on the 'Chat' button again or simply press enter.
11. What is a Multi player or Private group table?
If you would like to play with other players then you will need to join a multiplayer table. Our system will automatically assign you to a table where there is an empty seat. A private group table is somewhere to play with your friends without the interruptions of other players. In order to join a Private group table you have to type on the name of the table you wish to join. If the table has been created by your friends then you will join it but if not then a table will be created for you in which your friends can join.
12. What happens if I am suddenly disconnected from the internet while I play?
Losing your internet connection is not a problem when playing at Your lucky star casino. We have developed a sophisticated system which protects the player when this happens so you don't need to worry if you get disconnected whilst playing. You will be automatically be returned to the exact state where the game was interrupted and so you can continue as nothing had ever happened.
13. What do I do if after placing a bet I suddenly change my mind?
When playing games such as Blackjack, Roulette and Craps you can simply click on the chips that you wish to remove. In Roulette you can also click on the 'Clear Bet' button to remove entire bets from the table. In slots and video poker you press the 'Cash out' button to remove your coins from the machine.
14. Where can I find complete detailed instructions on the various games?
Our download software comes with context sensitive 'Help' so whenever you feel you need help you can click on the button in the casino lobby for a complete set of instructions. Also, you can view our entire online help file by clicking here.
15. How old do I need to be in order to play for real money?
To be able to play for real money you must be at least 18 years of age but fun mode players have no age limitations.
16. I am not sure what the previous game round result was. What do I do?
The 'Game History' section allows you to view the previous played hands and their results.
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